Pre-Built Business Mashups Downloads
IT / Application Development Mashups Issue Tracking:This Mashup manages the capture, triage and resolution process for software or hardware issues (bugs). Demo | Download |
Change Requests: This Mashup works for any type of change approval, whether it be for requesting new office materials, change of address, or a request for modifying an IT system. Demo | Download |
| Request to Test: This Mashup orchestrates activities between a request management process and HP/Mercury Quality Center, ensuring that changes made to a system are tested efficiently. Demo | Download |
Demand Management: There are two related Mashups in this bundle--the Demand Categorization and Routing Mashup and the Planning and Fulfillment Mashup--and both integrate with Serena Mariner for PPM. Download |
| Asset Tracking and Procurement: This mashup manages the requests for assets from the IT department. It integrates to both SAP and the IT Asset Tracking Mashup. Download |
Hardware and Software Changes: This Mashup manages the capture, triage and resolution process for change requests for a hardware (or software) system. Demo | Download |
Sales Mashups (CRM, SalesForce.com)| Sales Discount Approval: This is a Salesforce.com mashup that lets salespeople remain in Salesforce.com® while being kept up-to-date regarding the status of their requests for discount approvals. Download |
Account De-Duplication: This Mashup provides a means of controlling duplicate account records in Salesforce.com® by coordinating the de-duplication process. Download Download |
| Killer Credit Approval: This is a Salesforce.com mashup that lets sales personnel request approval to extend credit to a customer to close an opportunity. This Mashup also automates the interaction with D&B credit information via a StrikeIron® Web service. Download |
Customer Reference: This Mashup works with Salesforce.com®, enabling Salesforce.com users to request approval to use a customer as a reference, including the customer stories. Download |
Customer Support Mashups| Incident Escalation: This Mashup makes it possible to seamlessly escalate an incident from the Incident Management Mashup directly into an issue management process for resolution. The status of the incident is updated automatically as the issue goes through the resolution process. Demo | Download |
Case to Issue: This Mashup makes it possible for a case manager using salesforce.com's case management capabilities to escalate a support case to an engineering group with a single button click. Demo | Download |
Incident Management: This Mashup includes a full-featured service-desk for capturing, routing and resolving incidents. Demo | Download |
Human Resources Mashups| HR Employee Processing: This Mashup coordinates the Human Resources (HR) processes for the entire lifecycle of an employee, from the job requisition, through the recruiting, job offer, offer acceptance, and employee termination. Download |
Employee OnBoarding (aka New Hire Setup): This Mashup orchestrates the activities of bringing a new hire on board, such as procuring a computer, updating HR systems, readying office space, etc. Demo | Download |
Employee Time-off: This Mashup routes vacation and other requests to the appropriate person for approval and subsequent system update (such as decrementing remaining PTO hours). Demo | Download |
Finance Mashups|
Expense Reimbursement: This mashup applies a simple repeatable process that allows for ownership, accountability, and visibility into the status of each expense reimbursement request. Download |
Travel Request Approval: This Mashup coordinates the process of approving travel requests, primarily when air flight is required. It lets employees follow a standard process for getting their travel requests approved. Download |
Contract Execution: Professional Services organizations use QuickArrow® to manage the staffing and financials of professional services projects. This mashup allows new professional services opportunities to have a robust contract execution and approval workflow using Serena Business Mashups. Download |
More Mashups| Document Approval: This Mashup coordinates the approval cycle for a document, where Microsoft® Office SharePoint® Server 2007 acts as the version control mechanism for a file attachment that is routed. Download |
Contract Execution: Professional Services organizations use QuickArrow® to manage the staffing and financials of professional services projects. This mashup allows new professional services opportunities to have a robust contract execution and approval workflow using Serena Business Mashups. Download |
