Awarding-Winning Support When You Need It Most
Our goal is to provide you with world-class customer support around the clock so that you can maintain business continuity while maximizing productivity. Serena Software's global support program gives you a multitude of ways to access expert knowledge and employ innovative solutions to your problems. Start with the Serena Support website. Here is where you will find all the resources you need to leverage the full potential of your investment at any time, 24x7.
The NorthFace ScoreBoard Award from the Omega Management Group is presented to companies that have achieved excellence in customer satisfaction and loyalty – as rated solely by customers. We recently received this prestigious award, which is viewed as the only objective benchmark for excellence in customer service, for Serena Support for the seventh time.
This demonstrates our commitment to make Serena Support one of the best in the industry. And it ensures that when you’re in the midst of developing and releasing software with our products, you can count on us to be there to support you.
We are committed to delivering a high-quality customer experience. That means that our customers have a variety of award-winning support options to meet their needs, including:
Want to learn more about the NorthFace Scoreboard Award?
Learn more about why Serena Support was chosen for this prestigious award.