Serena Support

Awarding-Winning Support When You Need It Most

Ensure Your Success with Serena's Award-Winning Support

Our goal is to provide you with world-class customer support around the clock so that you can maintain business continuity while maximizing productivity. Serena Software's global support program gives you a multitude of ways to access expert knowledge and employ innovative solutions to your problems. 

The NorthFace ScoreBoard Award

The NorthFace ScoreBoard Award from the Omega Management Group is presented to companies that have achieved excellence in customer satisfaction and loyalty – as rated solely by customers. We recently received this prestigious award, which is viewed as the only objective benchmark for excellence in customer service, for Serena Support for the ninth time.

This demonstrates our commitment to make Serena Support one of the best in the industry. And it ensures that when you’re in the midst of developing and releasing software with our products, you can count on us to be there to support you.


What does award-winning support mean to you?

We are committed to delivering a high-quality customer experience. That means that our customers have a variety of award-winning support options to meet their needs, including:

  • 24x7 telephone support – If you have a critical, time-sensitive issue, our team of global experts are available at any time day or night.
  • 24x7 live chat – You also can connect with a technical specialist online to get quick answers or help with troubleshooting incidents.
  • Email support – Technical specialists are also available via email for less pressing issues during regular business hours.
  • Serena community forums – Within our highly active community forums, you can count on your peers and colleagues to continually offer up solutions and innovative ways to maximize the use of your Serena software.
  • Serena Knowledge Base – This searchable repository has a wealth of information and it is continually updated with product alerts, links to solutions, and product patches, as well as extensive product usage information and thousands of technical tips.
  • Technical and product news – To help keep you informed of evolving news and trends in application development and release management, you can subscribe to our monthly newsletter and technical updates.
  • New product downloads – You’ll also find the latest product upgrades, patches, and fixes in addition to documentation, current releases, and self-service licensing capabilities readily available in the customer support portal.


Want to learn more about the NorthFace Scoreboard Award?

Learn more about why Serena Support was chosen for this prestigious award.