Serena On Demand

Serena On Demand Overview

With Serena On Demand, you can leverage the same powerful functionality that's available in our process-based solutions for on premises deployments, via the Cloud. Your IT organization has the ability to reduce the cost of maintaining and upgrading solutions internally, without compromising on the capabilities that they require to support an agile enterprise.

Serena On Demand includes the following solutions available as SaaS:

• Serena Service Manager: The winner of Pink Elephant's ITIL Innovation of the Year Award, Serena Service Manager is a complete IT Service Management (ITSM) solution that helps you speed issue resolution with end-to-end visibility across the service delivery life-cycle and easily configure processes to match the way you deliver services. Serena Service Manager seamlessly integrates with Serena Release Manager to help bridge the dev-ops divide.
• Serena Request Center: As the single point of contact with your IT organization, Serena Request Center makes it easy for your customers to browse a rich array of IT and business services, access a knowledge base, quickly submit, track and approve service requests and monitor Service Level Agreements (SLAs).
• Serena Demand Manager: This solution lets you capture, prioritize and model all IT demand so that you can select the optimal group of initiatives that can be achieved with your resources.

Serena On Demand is architected to provide you with all the benefits of SaaS-based solutions:

1) Seamless upgrades resulting in fewer disruptions
2) Reduced administration and maintenance costs
3) Configuring vs. coding to match your processes
4) True multi-tenancy that supports IT shared services
5) Scalable infrastructure that matches your growth
6) Predictable costs

Learn more about how Serena On Demand solutions are architected

• Overview
• Support Overview
• Education
  • Delivery Options
  • Packaged Offerings
  • Course Catalog
  • eLearning / Serena Education Accelerator
• Professional Services
• Serena On Demand
  • Architecture
  • Availability
  • Scalability and Reliability
  • Security and Compliance
  • Authentication
  • Integrations
  • Hybrid Cloud Support
  • Configurations
  • Hosting Details
• Value Engineering