Serena Service Manager
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Demos
2-Minute Explainer – See how Serena Service Manager is different—in under 2 minutes.
Serena Service Manager in Action – Delve into the inner workings of our solution.
Integrated ITSM and Release Management In Action – Learn how to combine both IT operational as well as application changes into a single release train.
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Case Studies
Apartments.com – #1 Online Rental Site In The U.S. Gets Agile With Serena ITSM & Release Management.
MIQ Logistics – Learn how a global logistics company rolled out a unified service desk with Serena Service Manager.
NWEA – See how NWEA rolled out flexible process-based ITSM in just 30 days.
SunGard – Read why SunGard selects Serena Service Manager to streamline ITSM.
I-Net Solutions – Read how a leading IT service provider rapidly delivers tailored ITSM processes to its customers.
Serena Software – Learn how Serena's IT team rolled out a centralized service request center that showcases 90 services in just 4 weeks.
Veterans Affairs – Read how they've integrated ITSM processes and can make changes in minutes – and saved 50% on license costs.
Worthington Industries – Demo & Discussion with Worthington Industries on Automating ITIL-based Service Delivery Processes.
U.S. Army – Demo & Discussion: How The U.S. Army Automated Its IT Service Management (ITSM) Processes.
WebMD – See why WebMD chose to partner with Serena to streamline their ITSM processes.
List Informatica – Read how a financial services application provider unified their service desk.
CACI – Read how CACI has improved help desk operations & other core IT processes.
SKY Germany – Learn how this TV entertainment company orchestrates IT Service Management.
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Collateral
Asset Management Datasheet – Explore Serena’s asset management capabilities in greater detail.
Serena wins Pink Elephant's ITIL Innovation of the Year Award
Best Practices for Agile Change and Release Management – This whitepaper provides IT leaders with guidance on how best to streamline and speed application change and release management to support agile enterprises.
Replacing your ITSM solution? 3 reasons to consider Serena – Learn how Serena Service Manager complements existing investments and showcases the range of additional IT services you can offer—creating satisfied customers, one ticket at a time.
Top 5 Reasons for Orchestrated Service Management – This paper provides IT leaders with a template they can use when evaluating modern ITSM systems. It compares and contrasts Orchestrated Service Management (OSM) systems to the other classes of ITSM systems in use today.
Decision Guide: Why Buy vs. Build an ITSM Solution – Using Serena Service Manager, our new SBM-powered ITSM solution, makes better sense than creating a custom service desk using SBM. This Decision Guide explains why.
ITSM RFI Template – Download this handy, easy-to-customize RFI template to help you take the guesswork out of comparing ITSM solutions.
Solution Brief – Get an overview of Serena Service Manager and our unique process-based approach to ITSM.
Datasheet – Explore "what's in the box" in more detail.
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Analyst Reports
Strategies for Strengthening the Dev-Ops Bridge – Creative Intellect Consulting
Comparing ITSM Solutions – Ovum Research
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Webinars
How to Transform your IT Organization with Process-based ITSM – Listen to Forrester Research Principal Analyst Eveline Oehrlich outline practical ways to creating a modern IT organization and see how a process-based ITSM solution gets you closer to that goal.
5 Ways to Cut Service Desk Costs & Improve User Satisfaction – Learn how Serena Service Manager can help you create a contemporary, "single face" for IT that cuts service desk costs and improves your users' perception of IT.
Serena Service Manager Demonstration – 1st and 3rd Friday of every month.
