Jump to content



Serena Service Manager

When people and process work together, the result is dazzling. Fluid, flexible IT service management makes it possible-powered by Serena Service Manager. On premise or in the Cloud.

Deployment Options

On premises or in the Cloud
Serena Service Manager is designed to support implementation scenarios that best meet your needs.

The same powerful functionality is available in each of the deployment models.

Serena Service Manager can be licensed in any of these models:

With Serena On Demand, you can leverage the same powerful functionality that's available in our process-based solutions for on premises deployments, via the Cloud. Your IT organization has the ability to reduce the cost of maintaining and upgrading solutions internally, without compromising on the capabilities that they require to support an agile enterprise.

Serena On Demand is architected to provide you with all the benefits of SaaS-based solutions:

  • Seamless upgrades resulting in fewer disruptions
  • Reduced administration and maintenance costs
  • Configuring vs. coding to match your processes
  • True multi-tenancy that supports IT shared services
  • Scalable infrastructure that matches your growth
  • Predictable costs

Read more about Serena On Demand solutions

Watch how easy it is to brand the Serena Request Center – a process that is the same in any type of deployment:

Customers

Company

Support