Serena Business Manager

Top Ten Reasons to Upgrade to SBM

    

With Serena Business Manager, the next generation of TeamTrack and Tracker, we have focused on improving the time-to-value, adaptability and total cost of ownership of your process-based applications. Here is our top ten list of why you should consider moving to the newest release of SBM now:

1. Rapidly Create Process-based Applications
Process application design is simpler in SBM. You can quickly map out processes. Use swim lanes to organize the activities performed by different roles. Associate forms with steps in the process. You can choose to build out your process-based application either offline or online. Visually compare different versions of an application and manually merge them. This lets yours application designers work in parallel. Jump-start your process improvement initiative and reduce time to deliver value by downloading and extending one of our pre-built applications – choose from solutions for employee on-boarding, travel approval and much more.

Visually compose process-based applications

2. Easily Design Dynamic Forms
Create rich forms. Drag and drop fields from a palette, insert images, bring in information from external sources using REST and Flex widgets and present it to your users to help them make informed decisions and get work done quickly. Build dynamic forms that present different values and options to your users based on their interactions with the system. You can even convert forms into pdfs to make it easy to share with other process participants.

Create intuitive, dynamic forms and user interfaces

3. Seamlessly Connect To Existing Infrastructure
We've made it easier to leverage your existing infrastructure and gather information from disparate sources and present it to your users in real-time, using Web services. You can integrate with systems within and outside of your organization – right from your process application design environment. Design an orchestration once; reuse it across multiple process-based applications.

Easily integrate with existing systems

4. Confidently Manage Change
With SBM, you can confidently move your process-based applications across environments such as test, staging, and production thanks to a full set of change management capabilities. All your process-based applications are fully versioned so that you can easily track versions across environments or even choose to rollback to an earlier version. Enjoy greater ease of use, with complete control and versioning.

Manage applications across environments

5. Accelerate & Bullet-proof Installations. Visually Compare Apps Before Upgrades
Let our graphical configuration wizards guide you through the process of installing SBM on your servers. Choose to perform a complete installation or customize how you install different SBM components on separate servers. You can save your configuration settings and even import settings from a previous installation. This significantly eases the process of upgrading to our newest release. Visually compare two versions of an application and manually merge items from one version into the other to simplify upgrades. With SBM, an application can be moved in its entirety to a new destination, as a single package, eliminating the need to re-build the application with every change in environment. This reduces the administration overhead.

Visually compare applications before upgrades

6. Fast-track Approvals – Right From Your iPhone
Leverage SBM Mobile for iPhone®. From pricing proposals to high priority support escalations and financial transactions that need immediate review – you no longer have to be connected to a laptop to keep work moving. We have an app for that.

Review and approve right from your iPhone

7. Zero-in On Process Bottlenecks With Rich Reports
Use the new out-of-the-box reports to quickly drill-down to the root cause of a process bottleneck and then remediate the situation. With SBM, you can easily define your own custom reports within the process application designer and choose to embed these reports within SharePoint or a portal of your choice. Take advantage of custom calendars. Escalate and report on tasks based on true business hours, which results in more accurate reports.

Rich reports and dashboards help zero in on bottlenecks

8. Find Experts And Foster Collaboration With Social IT Capabilities
Let your users choose avatars, present working group information and areas of expertise alongside their contact information within forms. Foster collaboration and instantaneous access to experts by providing your users with a ranked list of individuals that have worked on similar items in the past.

Quickly locate and collaborate with experts using Social IT features

9. Simplify Application Administration
Use the web-based administration portal to easily access and manage projects, users and notifications. Projects are hierarchically organized as a list. Expand and collapse the list to easily navigate through, modify and reorder projects. A WYSIWYG editor lets you quickly configure and modify email notifications right from the portal.

Web-based administration portal to easily manage applications

10. Dramatically Improve Performance
New features introduced in SBM can dramatically improve your system's performance, increase scalability, and reduce resource utilization. Delve into the details. Read our Performance Improvements in SBM whitepaper.

Improve system performance and scalability

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