Serena On Demand is a multi-tenanted environment that is hosted on an Enterprise Cloud infrastructure at data centers in Miami, Sydney and Amsterdam.
Serena strives for a Service Level Objective (SLO) of 99% uptime and general availability for Serena on Demand services, outside of scheduled maintenance windows.
This data center is a Tier IV hosting facility, which includes N+ 2 redundant power and cooling, 100% power uptime and category-5 storm resistance. The facility sits on top of a tier 1 network from more than 160 global network carriers. The provider is certified for SAS 70 Type II annually and also certified for PCI Council DSS 1.2. Data centers are globally distributed.
As Serena On Demand is hosted within an elastic enterprise Cloud infrastructure, it allows for dedicated resource pools (e.g., CPU, memory, disk) in a virtualized environment along with "bursting" capabilities that automatically provide access to an additional pool of resources when unforeseen "spikes" occur.