Serena Service Manager
PEOPLE + PROCESS | Perfectly in sync.
Dashboards & Reports
Delivers complete visibility across integrated ITSM processes
Serena Service Manager includes customizable, role-based dashboards and reports that provide unparalleled insight into service management processes. Serena Service Manager collects and reports metrics throughout service life-cycles. Cross-application reporting provides end-to-end operational visibility.
One of the main benefits of Serena Service Manager is transparency – into processes, into progress of any process and into the performance against Service Level Agreements and IT service goals.
Easily Configure or Create New Reports
One of the key frustrations with reporting in legacy ITSM systems – modifying or creating reports on the fly – is solved by Serena Service Manager. Reports are easy to edit and create using Serena Service Manager – without requiring programming or data modeling expertise.