Serena Service Manager

PEOPLE + PROCESS | Perfectly in sync.

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icon-video-sm.png Demos

2-Minute Explainer – See how Serena Service Manager is different—in under 2 minutes.

icon-collateral-sm.png Case Studies and Testimonials

ABS – See how an outsourced service desk provider wields competitive advantage with Serena Service Manager. – #1 Online Rental Site In The U.S. Gets Agile With Serena ITSM & Release Management.
MIQ Logistics – Learn how a global logistics company rolled out a unified service desk with Serena Service Manager.
NWEA – See how NWEA rolled out flexible process-based ITSM in just 30 days.
SunGard – Read why SunGard selects Serena Service Manager to streamline ITSM.
I-Net Solutions – Read how a leading IT service provider rapidly delivers tailored ITSM processes to its customers.
Serena Software – Learn how Serena's IT team rolled out a centralized service request center that showcases 90 services in just 4 weeks.
Veterans Affairs – Read how they've integrated ITSM processes and can make changes in minutes – and saved 50% on license costs.
Worthington Industries – Demo & Discussion with Worthington Industries on Automating ITIL-based Service Delivery Processes.
U.S. Army – Demo & Discussion: How The U.S. Army Automated Its IT Service Management (ITSM) Processes.
List Informatica – Read how a financial services application provider unified their service desk.
CACI – Read how CACI has improved help desk operations & other core IT processes.
SKY Germany – Learn how this TV entertainment company orchestrates IT Service Management.

icon-collateral-sm.png Collateral

Asset Management Datasheet – Explore Serena’s asset management capabilities in greater detail.
Serena wins Pink Elephant's ITIL Innovation of the Year Award
Best Practices for Agile Change and Release Management – This whitepaper provides IT leaders with guidance on how best to streamline and speed application change and release management to support agile enterprises.
Replacing your ITSM solution? 3 reasons to consider Serena – Learn how Serena Service Manager complements existing investments and showcases the range of additional IT services you can offer—creating satisfied customers, one ticket at a time.
Top 5 Reasons for Orchestrated Service Management – This paper provides IT leaders with a template they can use when evaluating modern ITSM systems. It compares and contrasts Orchestrated Service Management (OSM) systems to the other classes of ITSM systems in use today.
ITSM RFI Template – Download this handy, easy-to-customize RFI template to help you take the guesswork out of comparing ITSM solutions.
Solution Brief – Get an overview of Serena Service Manager and our unique process-based approach to ITSM.
Datasheet – Explore "what's in the box" in more detail.

icon-collateral-sm.png Analyst Reports

Strategies for Strengthening the Dev-Ops Bridge – Creative Intellect Consulting
Comparing ITSM Solutions – Ovum Research

icon-video-sm.png Webinars

Serena unveils the SBM powered Serena Service Manager solution – Learn how SBM is powering fluid, flexible IT service management with Serena Service Manager
How to Transform your IT Organization with Process-based ITSM – Listen to Forrester Research Principal Analyst Eveline Oehrlich outline practical ways to creating a modern IT organization and see how a process-based ITSM solution gets you closer to that goal.
5 Ways to Cut Service Desk Costs & Improve User Satisfaction – Learn how Serena Service Manager can help you create a contemporary, "single face" for IT that cuts service desk costs and improves your users' perception of IT.

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