Serena Service Manager

PEOPLE + PROCESS | Perfectly in sync.

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icon-video-sm.png Demos

2-Minute Explainer – See how Serena Service Manager is different—in under 2 minutes.


icon-collateral-sm.png Case Studies and Testimonials

ABS – See how an outsourced service desk provider wields competitive advantage with Serena Service Manager.
Apartments.com – #1 Online Rental Site In The U.S. Gets Agile With Serena ITSM & Release Management.
MIQ Logistics – Learn how a global logistics company rolled out a unified service desk with Serena Service Manager.
NWEA – See how NWEA rolled out flexible process-based ITSM in just 30 days.
SunGard – Read why SunGard selects Serena Service Manager to streamline ITSM.
I-Net Solutions – Read how a leading IT service provider rapidly delivers tailored ITSM processes to its customers.
Serena Software – Learn how Serena's IT team rolled out a centralized service request center that showcases 90 services in just 4 weeks.
Veterans Affairs – Read how they've integrated ITSM processes and can make changes in minutes – and saved 50% on license costs.
U.S. Army – Demo & Discussion: How The U.S. Army Automated Its IT Service Management (ITSM) Processes.
List Informatica – Read how a financial services application provider unified their service desk.
CACI – Read how CACI has improved help desk operations & other core IT processes.
SKY Germany – Learn how this TV entertainment company orchestrates IT Service Management.


icon-collateral-sm.png Collateral

Asset Management Datasheet – Explore Serena’s asset management capabilities in greater detail.
Serena wins Pink Elephant's ITIL Innovation of the Year Award
Best Practices for Agile Change and Release Management – This whitepaper provides IT leaders with guidance on how best to streamline and speed application change and release management to support agile enterprises.
Replacing your ITSM solution? 3 reasons to consider Serena – Learn how Serena Service Manager complements existing investments and showcases the range of additional IT services you can offer—creating satisfied customers, one ticket at a time.
ITSM RFI Template – Download this handy, easy-to-customize RFI template to help you take the guesswork out of comparing ITSM solutions.
Solution Brief – Get an overview of Serena Service Manager and our unique process-based approach to ITSM.
Datasheet – Explore "what's in the box" in more detail.


icon-collateral-sm.png Analyst Reports

Strategies for Strengthening the Dev-Ops Bridge – Creative Intellect Consulting
Comparing ITSM Solutions – Ovum Research


icon-video-sm.png Webinars

Serena unveils the SBM powered Serena Service Manager solution – Learn how SBM is powering fluid, flexible IT service management with Serena Service Manager
How to Transform your IT Organization with Process-based ITSM – Listen to Forrester Research Principal Analyst Eveline Oehrlich outline practical ways to creating a modern IT organization and see how a process-based ITSM solution gets you closer to that goal.


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