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Serena Service Manager

When people and process work together, the result is dazzling. Fluid, flexible IT service management makes it possible-powered by Serena Service Manager. On premise or in the Cloud.

See how we're different

Serena Service Manager is the only solution that leverages a process-based approach to orchestrating service management and tackling the current limitations of other ITSM solutions. See how we're different.

 
Low TCO          
Complete Visibility          
High Usability          
Flexible, cost-effective
deployment options
         
Process management heritage          
Rapid time to value          
Easy adaptability          
Integration and extensibility          
Enterprise scale          
Supports heterogeneous environments          
Supports mainframe and distributed applications          

Additional Information

Ovum Analyst Report

Ovum Analyst Report
Why Serena Service Manager Should Make ITSM Shortlists

Decision Guide

Decision Guide
How Serena Service Manager Addresses Flexibility, Visibility & Usability Challenges In ITSM