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Serena Service Manager

When people and process work together, the result is dazzling. Fluid, flexible IT service management makes it possible-powered by Serena Service Manager. On premise or in the Cloud.

Change Management

Bridge the gap between IT operations and application development
Serena Service Manager provides automated processes to seamlessly deploy changes without disrupting service. In conjunction with the CMDB, Serena Service Manager ensures that changes do not degrade productivity or introduce new problems by failing to adhere to configuration standards. Serena Service Manager processes can include branching steps and priority tagging so that changes can be managed according to your defined rules and policies. In addition, Serena Service Manager includes a Change Management Risk Calculator to help you assess the risk of configuration changes.

Change Management

[Click to enlarge] Changes can be prioritized according to rules and the associated risks

To further automate changes to applications, Serena Service Manager integrates with Serena's release management solution.

Serena Service Manager collects metrics and produces reports on change history and issues that are associated with change processes.