Serena Service Manager
PEOPLE + PROCESS | Perfectly in sync.
Easily add changes to release trains
Traditional ITSM systems are not capable of managing and releasing a mixture of development and operational changes at the same time. The integration between Serena Service Manager and Serena Release Manager ensures that changes identified in the former can be easily added to a release train and then managed as part of that train. By being able to schedule both operational as well as development changes into a common application release, it results in better synergies between once disjointed development and operations groups.