Serena Service Manager

PEOPLE + PROCESS | Perfectly in sync.

IT Process Automation

Configure processes to match the way you deliver services

The foundation of Serena Service Manager is its business process management (BPM) platform that makes it easy to adapt ITSM processes and helps you progress to a new level of ITSM maturity – and ITIL adoption. The power and flexibility of this revolutionary process-based approach to ITSM significantly advances your ability to meet changing demands and to continually implement service improvements.

Serena Service Manager’s process management platform also provides a foundation for delivering and adapting integrated services that go well beyond the break-fix realm. You can seamlessly expand service management to support related processes, such as expense report management, employee on-boarding, and purchase authorization, thereby allowing you to deliver diverse integrated services to your business users with the same standards of reliability and consistency that you are able to provide while delivering traditional IT services. You can also use the shared process management platform base to bridge application development and operations activities by integrating application release and demand management with service management.

A critical aspect of ITIL is automating standard processes to ensure consistency, compliance and rapid action. Serena Service Manager provides a sophisticated process management platform and packaged ITIL processes that are easy to modify as needed.


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