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Featured Video – Doug Serena, CIO: Episode 1
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EPISODE 1 |
Best Film/Video of the YearMORE VIDEOS: About Serena | Product Information | Customer Testimonials | Serena xChange 2011
Customer Testimonials
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Sheila Stephens of QBE First, a leading provider of mortgage and auto lender-placed protection solutions, discusses the compliance and development challenges inherent in the financial services industry. |
Mark Stewart explains why his organization chose Serena Business Manager (SBM) to manage critical revenue-generating processes at Interthinx, a leading financial services solution provider. |
Max Perez, Director of Service Delivery at MIQ Logistics, reveals their top reasons for selecting Serena Service Manager over other ITSM solutions. |
Hear from Matt Stratton, Director of Technical Operations at Apartments.com, as he discusses how the #1 online rental site transitioned to an agile DevOps-focused service delivery team by leveraging Serena's ITSM and Release Management solutions. |
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Ken Vane of Navy Federal Credit Union, the world's largest credit union, explains how Serena Software helps IT get better insight, control and traceability for its entire development process. |
Hear Bryan Cummings of Worthington Industries outline automating their first three ITIL service delivery workflows in just 90 days and their plans for integrating these processes with release management. |
Hear Derek Chang of WebMD explain how his organization is integrating IT service management with release management using Serena solutions. |
Tony Mattravers of AgustaWestland explains how his organization has dramatically reduced request response times using Serena solutions. |
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Quinn Lanus of SunGard reveals how Serena Service Manager is improving his organization's IT service management. |
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About Serena
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In this one minute animated video, dinosaurs show us how hard it can be to go from requested changed to released change in IT. |
Escalation routings have to be changed quickly to hit the plan, a move that can be expected to cost a king's ransom. Then the dashboard brings bad news to Michelle who informs Doug at an inopportune time. Doug, CIO home page » |
Release planning comes to the fore, with DevOps using a live Release Calendar to get everybody on the right train. Meanwhile, new features get requested. Can they be accommodated given the insane schedule? Doug, CIO home page » |
"How do we prove that to Brad?" becomes the key question as the Millennium Project enters crunch time. Larger issues also loom: the fate of the Company and the viability of an important personal trip for Doug and his wife. Doug, CIO home page » |
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D-Day arrives and everything needs to fall into place. Doug and the team use their release management and request center systems to make sure they achieve a successful launch. Bells ring and boardroom accolades get handed out, but then a surprising turn of events leaves Doug pondering his future. Doug, CIO home page » |
Orchestrated IT |
At Pink Elephant's IT Service Management Conference, Serena Software was awarded "ITIL Innovation of the Year." This video from Serena helps explain why. |
Dan Lafever, winner of Serena's Help Desk Haiku contest, talks about his inspiration and Haiku technique during this intereview at the FUSION 11 conference. |
Product Information
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Ben Cody, Serena Vice President of Service Management Solutions, explains what Serena is launching with the new process-based IT Service Management solution, Serena Service Manager. Ben shares why customers are so excited about Serena's approach to orchestrating IT operations. |
In this 2-minute video, see how Serena Release Management automates application releases so you can create a crisp, accurate process that dramatically boosts the competitive edge you get from application change. Maintain software release integrity and optimize the path to production while reducing costs and risk. You control your changes, improve business availability, simplify software audits and free up staff time. |
Watch this short video to see how Serena Orchestrated Application Delivery automates end-to-end application development by helping IT organizations efficiently capture all demand from their stakeholders, easily manage changes to requirements and software configurations, and repeatedly deploy releases with confidence. |
May, 2011: Serena is excited to announce new Orchestrated ALM solutions for requirements management, development management and Demand-to-Deployment visibility. These new solutions build on an already comprehensive solution set and demonstrate important advances on our roadmap. |
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Steve Brodie, Group Vice-President for Application Lifecycle Management (ALM) Solutions shares how Serena brings the application lifecycle together by taking a process centric approach. Steve also discusses that a key difference in Serena's approach is to work with organizations' existing platforms and processes vs. requiring them to 'rip and replace'. Development groups can continue work the tools they are familiar with but now with unprecedented connectedness to IT Operations and the business. |
Erika Marwood-Leifker, Senior Solutions Architect at Serena, demonstrates the Development Manager dashboard which gives an end-to-end view of the software development lifecycle even across disparate tool sets. The dashboard capability addresses the long standing challenge of gaining visibility and insight into the complex world of application lifecycle management. |
Ali Kheirolomoom, Group Vice-President of Serena Business Manager (SBM) Products and Solutions explains how a process-centric approach to IT Service Management orchestrates people, information and systems together in perfect harmony, and unleashes huge value to the business. |
Summer Ficarrotta, Senior Solutions Architect shares customer reaction to the rapid time to value provided by applications built on the Serena Business Manager Platform. These applications include Serena Service Manager, Serena Release Control and Serena Development Manager. Not only do these applications come out of the box, they are easily tailored to fit the evolving requirements of IT and the Business. |
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Rose Wellman, Senior Solutions Architect at Serena demonstrates just how easy it can be to model, prototype and track even complex, dynamic requirements. Rose relates how surprising this is to practitioners who weren't aware there was a smart answer to this challenging problem. |
Jerry Gergel, Senior Solutions Architect at Serena, demonstrates new Serena Release Manager at Serena's xChange 2011 user conference. Jerry explains the three components of Serena's release management suite, Serena Release Control, Serena Release Automation and Serena Release Vault, and shows how they work together to help customers orchestrate the entire application release management process. He shows the enterprise release calendar with release trains, release management dashboards and automation of deployment processes. He shares the enthusiastic feedback from Serena customers. |
Craig Silver, Senior Solutions Architect at Serena, demonstrates new Serena Service Manager at Serena's xChange 2011 user conference. Craig shows how a process-based approach to IT Service Management is changing the game in help desk and service management software. He also shares the enthusiastic reception by customers. |
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Serena xChange 2012
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Take a look at this 3-1/2 minute video montage from xChange12 to get a feel for the quality of the Serena User Conference experience, content, sessions, people and places. |
The Big Shift: Accelerating Business Value with Orchestrated IT: From mobile banking apps to automotive infotainment systems, many industries are already shifting to become more and more software driven. |
Live demonstrations of Serena's latest solutions, the Serena product teams, led by Ali Kheirolomoom and Steve Brodie, will show how advances in social, mobile and cloud can be harnessed in support of your Dev, Release and Ops activities. |
Bridging Dev and Ops: When an organization undertakes a change in methodology it has wide ranging effect. When they change two methodologies at the same, time everything changes. |
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As the leading grocery retailer, Safeway realized that their business was thoroughly dynamic. But their total reliance on packaged applications and outsourced services handicapped IT's ability to meet the fast paced demands of the business. Larry McCauley and the team at Safeway, with management encouragement, made that change. |
Our panel this year includes a wide variety of job roles and industries and each speaker has strong opinions about a range of technology issues. Expect some controversy, some insights and a bit of humor! |
Serena Innovation Awards 2012: Known by all as the "Douggies" in honor of Serena's founder, this year's awards were presented to customers who have once again taken our solutions and achieved significant benefits for their organizations. |
New for this year is the xChange Charity Challenge. As part of the "Serena Gives Back" program, where employees and the company give their time to their local communities, we challenged our customers and employees to develop a solution for a selected charity, this year the Oregon Humane Society. |
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The Value Engineering team at Serena builds business cases for customers. With more than 50 projects completed in the last year, the VE Team is seeing important insights about the state of IT. |
Your experience with Serena is very important to us. Peter Sianchuk leads a worldwide team of professionals dedicated to making your interaction with us what it needs to be. Every year we strive to improve and innovate that service. |
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