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Press Release

Serena Software Launches Twitter Help Desk Haiku Poem Contest

  • Public Encouraged to Join Contest, Share Most Horrendous or Utopian Help Desk Experiences Via Haiku Poem
  • Winner Announced at Fusion 11 Hosted by itSMF USA; Special Prize, iPad 2 to be Awarded

Redwood City, CA - Aug 23, 2011 - Serena Software, the leader in orchestrated application delivery, IT and business processes, today announced a Twitter-based Help Desk Haiku poem contest. The contest will give anyone an opportunity to share a Haiku poem via Twitter expressing their best or worst help desk experiences in a fun way. A panel of judges will select winner based on creativity, humor and relevance. Winner will be announced at Fusion 11 hosted by itSMF and via Twitter on September 27th.

To be a part of the Serena contest, write and submit a Haiku poem (17 syllables total with three lines of 5-7-5 syllables) on your help desk experiences, whether it be a good or bad on the being helped side or the delivering help side. Each line of the Haiku should be separated by a period, comma or slash. All entries must be submitted via Twitter to @Serena_Software, and include the hash tag #HelpDeskHaiku.

Contest Details
What: Serena Software Launches Twitter Help Desk Haiku Poem Contest
When: Tuesday, August 23, 2011 at 12:01am ET through September 26, 2011 at 11:59pm ET

Who: Anyone who is on Twitter

For official rules and prizes, please visit: www.serena.com/helpdeskhaiku

Tweet This: Serena Software launches Twitter #HelpDeskHaiku poem contest for a chance to Win an iPad 2! Learn more/enter here http://bit.ly/pPecns

Helpful Links

About Serena Software
Serena Software provides solutions that orchestrate application delivery, IT operations and business processes for the Global 2000. Serena’s mission is to help enterprises orchestrate their world. Its 3,000 active enterprise customers, encompassing almost one million users worldwide, have made Serena the largest independent ALM vendor, and are now using Serena to orchestrate IT service management and many other processes. Headquartered in Silicon Valley, Serena serves enterprise customers from 29 offices in 14 countries. Serena is a portfolio company of Silver Lake Partners, the leader in private investments in technology-enabled industries. For more information on Serena, visit http://www.serena.com.

Media Contact:
Tanya Espe
Kulesa Faul for Serena Software
tanya@kulesafaul.com

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