Information Builders and Serena Software Extend Partnership to Provide Unparalleled Intelligence for IT

  • Augmented Solution Draws on WebFOCUS to Give Serena’s Customers Increased Visibility and Ease of Use Across the IT Lifecycle

New York, NY - Feb 28, 2012 - Information Builders, an independent leader in business intelligence (BI) solutions, and Serena Software, the Orchestrated IT Leader, today announced an expanded partnership to provide enhanced BI solutions to the Application Lifecycle Management (ALM) and IT Service Management (ITSM) industry. Using the Information Builders WebFOCUS BI platform, Serena is enhancing its Serena Dashboard to provide higher-level intelligence across both its own solutions and third-party IT tools.

Information Builders and Serena first partnered in 2011 to address the challenges IT leaders faced in obtaining an enterprise view into development status and lifecycle process metrics. With the implementation of the Serena Dashboard, organizations have been able to obtain near real-time insight into their end-to-end application delivery procedures and automate important processes for speed, auditability, and efficiency. Through the extension of its partnership with Information Builders, Serena is now giving its customers the ability to acquire these rich insights in a cohesive format for the entire application and IT service delivery lifecycle, regardless of whether they are delivered via multiple platforms. This is a key competitive advantage as it means organizations are not locked into a vendor-based platform and are assured of the same level of data analysis, even as tools, processes, and IT metrics change.

“Today’s IT leaders are often grappling with distributed teams, numerous partners, and the challenges of integrating data from disparate technology systems,” said Gerald Cohen, president and CEO of Information Builders. “As a result, it’s easy to understand that obtaining an accurate depiction of the status of an application or IT service frequently proves difficult. Through Information Builders’ partnership with Serena, we’re streamlining this process and allowing organizations to develop a holistic view of their information, independent of the amount of tools or processes involved.”

“Too often, businesses are prevented from deriving maximum value from their BI deployments by being forced to conform to a vendor-based solution,” said Steve Brodie, group vice president of the ALM Business Unit at Serena Software. “Our partnership with Information Builders enables us to give our clients unparalleled BI capabilities that transcend changes in platforms or processes, ensuring that organizations have high-quality information they can rely on from initial demand to deployment into production.”

Key features of the Serena Dashboard include:

  • Insight into both ALM and ITSM data and process metrics
  • Ability to leverage built-in or configurable metrics across Serena’s platform and third-party IT solutions, helping customers accelerate time to value
  • Dashboards that easily adapt to changes across third-party tools, IT metrics, and business processes

About Serena Software
Serena Software provides solutions that orchestrate application delivery, IT operations, and business processes for the Global 2000. Serena’s mission is to help enterprises orchestrate their world. Its 4,000 active enterprise customers, encompassing almost one million users worldwide, have made Serena the largest independent ALM vendor, and are now using Serena to orchestrate IT service management and many other processes. Headquartered in Silicon Valley, Serena serves enterprise customers from 29 offices in 14 countries. Serena is a portfolio company of Silver Lake Partners, the leader in private investments in technology-enabled industries. For more information on Serena, visit serena.com.

About Information Builders
Information Builders provides software and services that bring smarter decision-making and streamlined processes to leading organizations in business, government, and education worldwide. The company’s software is installed in tens of thousands of locations, servicing millions of users. Its WebFOCUS business intelligence (BI) platform delivers massively scalable information applications, analytics, and customer-facing portals to the new generation of information users to deliver game-changing business results. Its iWay Software integration platform allows enterprises to leverage all of their information resources to streamline internal and business-to-business processes while escalating the overall accessibility and integrity of information regardless of environmental complexity. Headquartered in New York City with 60 offices worldwide, the company employs 1,350 people and has established significant industry partnerships. Visit Information Builders at informationbuilders.com. For ongoing news, go to informationbuilders.com/new or follow Information Builders at @infobldrs.

Social and media tags
business intelligence, bi, webfocus, application lifecycle management, alm, itsm, dashboards

Press Contacts
Kathleen Moran
Information Builders
(917) 339-6313
kathleen_moran@ibi.com

Kate Finigan
LEWIS PR
(617) 226-8847
informationbuilders@lewispr.com

Cathy Wright
Kulesa Faul (for Serena Software)
(650) 340-1985
cathy@kulesafaul.com