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Featured Video – Doug Serena, CIO: Episode 1

 

EPISODE 1
Length: 5:35

The CIO of a large insurance brokerage
learns in a boardroom meeting that his
company is in deep trouble. The CEO
challenges the execs to find a solution
– quickly. Can they do it?

› Doug, CIO home page

best-biz.jpgBest Film/Video of the Year

MORE VIDEOS: About Serena | Product Information | Customer Testimonials | Serena xChange 2011


Customer Testimonials

Orchestrated IT video

Customer SunGard Streamlines ITSM with Serena Service Manager
Quinn Lanus of SunGard reveals how Serena Service Manager is improving his organization's IT service management.

Worthington Industries Automates ITIL Processes

Customer Worthington Industries Automates ITIL Processes In 90 Days
Hear Bryan Cummings of Worthington Industries outline automating their first three ITIL service delivery workflows in just 90 days and their plans for integrating these processes with release management.

WebMD Integrates ITSM with Release Management

Customer WebMD Integrates ITSM with Release Management
Hear Derek Chang of WebMD explain how his organization is integrating IT service management with release management using Serena solutions.

AgustaWestland Cuts Response Times From 6 Weeks to 6 Minutes with SBM

Customer AgustaWestland Cuts Response Times From 6 Weeks to 6 Minutes with SBM
Tony Mattravers of AgustaWestland explains how his organization has dramatically reduced request response times using Serena solutions.

About Serena

Doug Serena, CIO: Episode 2

Doug Serena, CIO: Episode 2
Escalation routings have to be changed quickly to hit the plan, a move that can be expected to cost a king's ransom. Then the dashboard brings bad news to Michelle who informs Doug at an inopportune time.
Doug, CIO home page »

Doug Serena, CIO: Episode 3

Doug Serena, CIO: Episode 3
Release planning comes to the fore, with DevOps using a live Release Calendar to get everybody on the right train. Meanwhile, new features get requested. Can they be accommodated given the insane schedule?
Doug, CIO home page »

Doug Serena, CIO: Episode 4

Doug Serena, CIO: Episode 4
"How do we prove that to Brad?" becomes the key question as the Millennium Project enters crunch time. Larger issues also loom: the fate of the Company and the viability of an important personal trip for Doug and his wife.
Doug, CIO home page »

Doug Serena, CIO: Episode 5

Doug Serena, CIO: Episode 5
D-Day arrives and everything needs to fall into place. Doug and the team use their release management and request center systems to make sure they achieve a successful launch. Bells ring and boardroom accolades get handed out, but then a surprising turn of events leaves Doug pondering his future.
Doug, CIO home page »

SunGard Streamlines ITSM

1-minute video on Serena's
Orchestrated IT

ITIL Innovation of the Year Award Winner

ITIL Innovation of the Year Award Winner - See Why
At Pink Elephant's IT Service Management Conference, Serena Software was awarded "ITIL Innovation of the Year." This video from Serena helps explain why.

Help Desk Haiku Winner

Help Desk Haiku Winner
Dan Lafever, winner of Serena's Help Desk Haiku contest, talks about his inspiration and Haiku technique during this intereview at the FUSION 11 conference.

Product Information

Serena Launches Serena Service Manager

Serena Launches Revolutionary New ITSM Solution, Serena Service Manager
Ben Cody, Serena Vice President of Service Management Solutions, explains what Serena is launching with the new process-based IT Service Management solution, Serena Service Manager. Ben shares why customers are so excited about Serena's approach to orchestrating IT operations.

Application Release Management 2-Minute Explainer

Serena Application Release Management 2-Minute Explainer
In this 2-minute video, see how Serena Release Management automates application releases so you can create a crisp, accurate process that dramatically boosts the competitive edge you get from application change. Maintain software release integrity and optimize the path to production while reducing costs and risk. You control your changes, improve business availability, simplify software audits and free up staff time.

Introduction to Orchestrated Application Delivery

Introduction to Orchestrated Application Delivery
Watch this short video to see how Serena Orchestrated Application Delivery automates end-to-end application development by helping IT organizations efficiently capture all demand from their stakeholders, easily manage changes to requirements and software configurations, and repeatedly deploy releases with confidence.

New Serena Orchestrated ALM Dashboard and Solutions

New Serena Orchestrated ALM Dashboard and Solutions
May, 2011: Serena is excited to announce new Orchestrated ALM solutions for requirements management, development management and Demand-to-Deployment visibility. These new solutions build on an already comprehensive solution set and demonstrate important advances on our roadmap.

xChange 2011 - Orchestrating IT

xChange11 - Orchestrating IT: Applications and Operations in Perfect Harmony
Steve Brodie, Group Vice-President for Application Lifecycle Management (ALM) Solutions shares how Serena brings the application lifecycle together by taking a process centric approach. Steve also discusses that a key difference in Serena's approach is to work with organizations' existing platforms and processes vs. requiring them to 'rip and replace'. Development groups can continue work the tools they are familiar with but now with unprecedented connectedness to IT Operations and the business.

xChange 2011 - Demo of Serena Development Manager Dashboard

xChange11 - Demo of Serena Development Manager Dashboard
Erika Marwood-Leifker, Senior Solutions Architect at Serena, demonstrates the Development Manager dashboard which gives an end-to-end view of the software development lifecycle even across disparate tool sets. The dashboard capability addresses the long standing challenge of gaining visibility and insight into the complex world of application lifecycle management.

xChange 2011 - Orchestrated IT Service Management

xChange11 - Orchestrated IT Service Management - Not Just the Helpdesk Anymore
Ali Kheirolomoom, Group Vice-President of Serena Business Manager (SBM) Products and Solutions explains how a process-centric approach to IT Service Management orchestrates people, information and systems together in perfect harmony, and unleashes huge value to the business.

xChange 2011 - Time to Value Slashed Via the Serena Business Manager Platform

xChange11 - Time to Value Slashed Via the Serena Business Manager Platform
Summer Ficarrotta, Senior Solutions Architect shares customer reaction to the rapid time to value provided by applications built on the Serena Business Manager Platform. These applications include Serena Service Manager, Serena Release Control and Serena Development Manager. Not only do these applications come out of the box, they are easily tailored to fit the evolving requirements of IT and the Business.

xChange 2011 - Orchestrating Complex Software Requirements a Snap

xChange11 - Orchestrating Complex Software Requirements a Snap
Rose Wellman, Senior Solutions Architect at Serena demonstrates just how easy it can be to model, prototype and track even complex, dynamic requirements. Rose relates how surprising this is to practitioners who weren't aware there was a smart answer to this challenging problem.

xChange 2011 - Demo of Serena Release Manager and Customer Feedback

xChange11 - Demo of Serena Release Manager and Customer Feedback
Jerry Gergel, Senior Solutions Architect at Serena, demonstrates new Serena Release Manager at Serena's xChange 2011 user conference. Jerry explains the three components of Serena's release management suite, Serena Release Control, Serena Release Automation and Serena Release Vault, and shows how they work together to help customers orchestrate the entire application release management process. He shows the enterprise release calendar with release trains, release management dashboards and automation of deployment processes. He shares the enthusiastic feedback from Serena customers.

xChange 2011 - Demo of Serena Service Manager and Customer Feedback

xChange11 - Demo of Serena Service Manager and Customer Feedback
Craig Silver, Senior Solutions Architect at Serena, demonstrates new Serena Service Manager at Serena's xChange 2011 user conference. Craig shows how a process-based approach to IT Service Management is changing the game in help desk and service management software. He also shares the enthusiastic reception by customers.

Serena xChange 2011

xChange 2011 Welcome

xChange11 - Serena Vice President and Chief Evangelist welcomes you
The most exciting event of the Serena calendar is the annual user conference. Serena Vice President and Chief Evangelist previews what is in store.

xChange11 - John Nugent, President and CEO

xChange11 - John Nugent, President and CEO
At Serena's xChange 2011 user conference, John Nugent opened the first day's general session with his keynote presentation on Serena's strategy of orchestrating IT.

xChange11 - Serena Executive Q&A Session

xChange11 - Serena Executive Q&A Session
Serena executives John Nugent, Steve Brodie, Ali Kheirolomoom and Peter Sianchuk take questions from the audience at Serena's xChange 2011 user conference, moderated by David Hurwitz.

xChange11 - Serena Innovation Awards

xChange11 - Serena Innovation Awards
At xChange 2011, Serena's user conference, founder Doug Troxel present awards to the winners in the three categories of Application Development, Release Management and Business Process Automation. Before the awards are announced, founder Doug Troxel tells a bit of the history of Serena Software.

xChange 2011 - Mainframe Update with Kevin Parker

xChange11 - Mainframe Update with Kevin Parker
At Serena's xChange 2011 user conference, Kevin Parker provides an update on Serena's mainframe strategy and roadmap from the main stage.

xChange 2011 - Ali Kheirolomoom on Orchestrated Service Management Strategy

xChange11 - Ali Kheirolomoom on Orchestrated Service Management Strategy
Ali Kheirolomoom describes for the audience Serena's solutions for orchestrating service management. He introduces Serena Service Manager and illustrates how it is built on the rich foundation of Serena Business Manager (SBM).

xChange 2011 - Steve Brodie on Orchestrated ALM Strategy

xChange11 - Steve Brodie on Orchestrated ALM Strategy
At Serena's xChange 2011 user conference, Steve Brodie presents the company's strategy and solutions for orchestrating the application development process.

xChange 2011 - Orchestrating Application Delivery and Release Management is Hot

xChange11 - Orchestrating Application Delivery and Release Management is Hot
Ash explains how orchestrating the end-to-end process of developing and releasing applications is solving long-standing challenges customers face with getting great software into production. He also explains how the three components of Serena's new release management suite are helping to bridge the development-operations divide.

xChange 2011 - Customer Experience with Peter Sianchuk

xChange11 - Customer Experience with Peter Sianchuk
At Serena's xChange 2011 user conference, Peter Sianchuk demonstrates the company's commitment to making customers successful. He discusses value engineering, training, service and support.

xChange 2011 - Customers Using Serena Service Manager

xChange11 - Customers Using Serena Service Manager
At Serena's xChange 2011 user conference, customers using Serena Service Manager join host David Hurwitz on the main stage to share their successes.

xChange 2011 - ALM Customer Fact or Fiction Panel

xChange11 - ALM Customer "Fact or Fiction" Panel
At Serena's xChange 2011 user conference, David Hurwitz hosted a panel of Serena customers using application lifecycle management solutions, asking them to declare whether certain statements were "fact or fiction."

xChange 2011 - Doug Serena, CIO demonstration

xChange11 - "Doug Serena, CIO" Demonstration
A fun and insightful journey through the day in the life of a modern CIO and his IT Team as they use Serena solutinos to stream their IT development and operations. Presented at xChange 2011, Serena's users conference.

xChange 2011 - Bella Electric

xChange11 - Bella Electric
Bella Electric Performs on the Main Stage