Ashley Owen Archive

It was my pleasure to announce the winners of the 2016 Micro Focus Innovation Awards. This year, the categories were:

  1. Innovation in deploying a Micro Focus solution in a way that pushes the technology in new direction
  2. Delivering Value to the organization that enables dramatic improvement in the delivery of IT services
  3. Satisfaction that has been created in IT or the business as a result of making use of a Micro Focus solution

 

Matt Northrup Great American Insurance Group

Implementing Enterprise Release Management

gaig-pptTransitioning from simply automating deployments of specific components and applications to fully orchestrating the enterprise release activities using Dimensions CM, Release Control, and Deployment Automation. This solution has become central to supporting an organizational initiative to expand the implementation of ITIL based processes, accommodating the increasing demand for Agile and DevOps practices and innovations.

 

 

 

 

Martin Skala
LBMS s.r.o
Key IT processes Implementation within 10 months in Allianz

lbms-pptImplementing Demand, Change, Incident, Problem, Development, Test, Defect, Release, Config & Release management integrated together within the SBM Platform. All processes and practices were implemented within 10 months and evaluated as “Project of the year 2015’ by the IT Service management forum in the Czech republic delivering so much value.

 

 

 

 

 

Prakash Balakrishnan
Nationwide
Ramping up ChangeMan Migration

nationwide-pptMigrating from one Change Management product to another traditionally presents many challenges, including cultural, technical and project schedules. Nationwide overcame these challenges and successfully migrated from Endevor to ChangeMan.

 

 

 

 

Many congratulations to Matt, Martin and Prakash!



business-operationsAt the Micro Focus DevOps Interchange 2016 conference this week, WhiteSource, the leader in continuous open source security and compliance management, presented and demonstrated a deep integration with Dimensions CM allowing teams to secure and manage use of open source components.  This partnership makes the WhiteSource open source security and license compliance solution available to users of Serena Dimensions CM 14.3.2 in November.

WhiteSource integrates directly into the Dimensions CM Continuous Inspection toolchain, enabling rapid feedback on open source security and license compliance risks for business critical custom applications within the Application development and delivery lifecycle. The invocation of the WhiteSource service is performed seamlessly and the results are available within Dimensions CM Pulse UI.

WhiteSource’s integration gives users the ability to find and fix open source components with security vulnerabilities, severe software bugs or compliance issues related to licensing. These features are seamlessly integrated for Serena users, allowing a safer, better use of open source components in their software while simultaneously increasing productivity. No longer will teams collaborating on projects have to manually track open source usage, or speculate whether they are using vulnerable components.

Tags: Serena


Well, since meeting with our new Micro Focus colleagues, the energy, enthusiasm and content for our DevOps Interchange conference has picked up significantly as has the flood of terrific customer and partner presentations received. The Product teams have been combined and there has been frenetic activity in the Lab so you don’t want to miss the reveals and synergies across our broader Software Development and Test portfolio.

Needless to say, we have a great agenda, a fantastic lineup of speakers and some fun activities planned. If you haven’t registered yet there is still time – you can register here, and we’d love to see you. Our tracks this year, include Enterprise DevOps, Software Development & Test, IT Process & Operations, Release & Deployment, and Mainframe tools and techniques. With 16 sessions in each Track there is much to look forward to and we invite you to check out the detailed sessions on the conference website.

Let’s take a quick tour of the highlights …

  •             Over 75 in depth technical sessions – nearly half delivered by customer practitioners just like you
  •             A Solution Pavilion packed with your favorite, new and value-added partner solutions
  •             Lab coat wearing product experts that are anxious to answer your every question in the Answerzone
  •             Latest new product innovations and integrations  you will see and hear first at the DevOps Interchange conference.
  •             Incredible end-to-end demo of modern software development and testing infrastructure – “The Mother of all Demos”

…and the opportunity to mingle with your peers that always make this conference so special.

Be sure to register today!



The heart of every Serena xChange User Conference is the track session content and its soul the informative presentations. Very often, and after each  presentation is delivered, ongoing conversations and dialog permeate the conference breaks – engaging your peers, Serena product experts and technical support.

The Call for Speakers is currently open through June 30th

Selected speakers receive complimentary registration to the conference.

This year we are looking for topics in the following five categories:

  • Enterprise DevOps: your perspectives and insights on Agile and DevOps best practices that could leverage current or future Serena solutions.
  • ALM Solutions with Dimensions RM and CM: how you have used Serena solutions to plan, define and develop software applications, support development teams and deliver quality deliverables. Example products included are Dimensions CM, Dimensions RM, PVCS and SBM.
  • Change, Release and Deployment: how you have used Serena solutions to automate the release and deployment of applications. Example products included are Serena Release Control, Serena Deployment Automation, Dimensions CM as a secure vault, and SBM.
  • Business and IT Processes with SBM: how you have used Serena’s SBM platform to improve the efficiency and effectiveness of your IT and line-of-business processes.
  • ALM Solutions with ChangeMan ZMF: your opportunity to show how you use Serena Mainframe solutions in your business.

Submissions for each track should address three main themes:

  1. What was the innovation or learning you were able to achieve using the technology or best practice?
  2. How did this change the processes and practices of the team?
  3. How do you measure the improvement you made and what value benefits did you realize?

To help focus the content on the limited time you have, ask yourself this question:

“What is the ONE thing I want the attendees to be able to do after my presentation that will the biggest impact on their use of the solution?”

Sessions last for 50 minutes and are usually 40 minutes of presentation and 10 minutes of questions and answers.

Where possible, we encourage you to include a real-time demonstration of the points you are making. Wireless internet access will be available for your use.

When you submit your idea, make your description as interesting and relevant as possible. Only the very best of the very best will be selected.

If you are selected to speak, you will receive a free pass to xChange2016 (worth $1,895).

Submit your ideas now! The closing date for submissions is June 30th.

Good luck! I look forward to seeing you in Chicago in September!



SBM App Winners Blog post imageWe recently closed the SBM App-A-Thon contest and would like to thank each and every one of the contest participants, and in particular those that contributed a process application, form extension or plug-in. Thank you!

It is our pleasure to announce the winners.

The grand prize of an Apple TV and ticket to Serena xChange16 in Chicago week of September 19th, 2016 goes to Neha Choubey from Daimler Chrysler.

The second prize of a $100 USD American Express gift card goes to Sebastien Meyrat from Lombardodier.

And for third place, an honorary badge has been displayed in the profile of David Scheaffe, from GBST in the Serena Central community.

I invite you to view the winning SBM process apps on Serena Central today.

Congratulations to our winners! And thanks, again, to each of you who participated in the SBM App-A-Thon contest. We will be contacting each winner personally.

Tags: SBM, Serena


Peer Review

Much is being written about, found and reported on the Volkswagen AG emissions scandal. As a long time practitioner of software change and configuration management practices, events such as these become teaching moments from which we can all learn.

An average vehicle today contains around 60 microprocessors to run electric content – four times as many as a decade ago. More than 10 million lines of software code run a typical vehicle’s sophisticated computer network – or over half the lines of code that reportedly run Boeing’s 787 Dreamliner (Source: 2014 Center for Automotive Research)

Software innovations are at the heart of the automotive industry, and the speed and velocity at which software changes in order to drive competitive differentiation, profit and market share is increasing.

Safety critical standards such as ISO 26262 ensure functional safety features form an integral part of the automotive development process. However the increasing volume and velocity of software development is increasing the complexity of software configuration management and placing more accountability on the health and quality of software deliverables regardless of whether the software components are sourced from 3rd parties, open source or internally developed.

Eyeballing the changes in real-time is possible and can now be automated such that developers, engineers and reviewers visibly see defects, errors or vulnerabilities before software deliveries are prepared and delivered. Shift left is a practice of DevOps that seeks to provide rapid feedback to developers and ought to be applied to any software development process.

The discipline and practice of Software Change and Configuration Management should now include a visual and real-time representation of branches and stream activities, integrate a collaborative peer and code review, enable continuous inspection and report rapid feedback to the developers and engineers on process failures, defects, findings and vulnerabilities. For example, a collaborative peer review can generally  save up to 30% of re-work hours, improve coding by up to 25%, and find and detect between 70% & 90% of defects (source: Peer Reviews in Software – a Practical Guide by Karl E. Wiegers) and can be further optimized when integrated into the developmental CM process.

I invite you to check out your existing SCM practices and processes and assess how you can avoid bad software emissions. Learn more about how Serena Dimensions CM 14 can help.



Research-in-action-report

We are delighted to have been recognized as a leader in Enterprise Service Management in Research In Action Selection Matrix.

Of particular note, the report emphasizes how Serena differentiates in realizing the importance of integrating Application Lifecycle Management and ITSM processes for the future of IT Service Management. For many years, we have seen customers increasingly adopt SBM for automating Business, Application Development, and IT Operations processes.

  • Serena Business Manager (SBM) is the leading low-code process management platform for development and operations teams to orchestrate and integrate IT and business processes. Used extensively for software development, delivery, and operations groups.
  • Serena Request Center (SRC) provides IT with a centralized request center that can serve as the “store front” for IT promoting self- service, streamlining request fulfillment processes and cutting IT costs.
  • Serena Service Manager (SSM) presents a process-driven approach to ITSM that allows business and IT to work together in perfect harmony and comes packaged with fully functional, easy to use applications for request, incident, problem, financial asset, knowledge and change management with a configuration management database (CMDB).

We value our many customers who have validated Serena’s strategy of building modern solutions that empower Application Lifecycle Management and IT Operations to move fast in providing and servicing critical business needs without breaking things.

If you missed the press release, you can view it here.

I also invite you to access the vendor selection matrix here.



VUG GroupWhat a terrific first meeting of the quarterly Dimensions CM Virtual User Group (VUG).

We were joined by one of our early adopters of the innovative Dimensions CM 14 release, Carmelette Benson of Health Care Service Corporation. The VUG was treated to an exceptional upgrade story that engaged the free Upgrade Lab to advance their planning and readiness, and worked collaboratively with Serena Support to achieve a smooth, successful and timely upgrade implementation. Key takeaways included:

  • Working closely with Serena Support to lay out the process of implementing a successful upgrade
  • Leveraging the Upgrade Lab to identify any data anomalies and gather insight into how long it would take to complete
  • Collaborating with Serena Support and the Upgrade Lab results to secure a successful and confident upgrade in only a few hours

Serena Support was engaged through the planning, execution and implementation and as a result the HCSC team ran into almost zero issues, achieving an upgrade implementation that is now servicing 500 to 600 active users of Dimensions CM.

With Dimensions CM 14, HCSC are now benefiting from a modernized developer centric approach, increasing their development efficiency. The new enhanced merge tool is speeding their ability to accommodate and streamline parallel development, and they are now champing at the bit to implement the visual change graph and collaborative peer review.

Moving forward, HCSC have installed Serena Business Manager (SBM) as a platform for connecting processes across change, quality and release management, and are expanding their use of Dimensions CM 14  for all software applications.

Peter Raymond, Principal Product Architect provided an excellent overview of the Dimensions CM Bridge technology, extending our ability to integrate with broader client tools and then demonstrating use of NetBeans IDE, TortoiseSVN, and SVN command line with Dimensions CM.

Don Irvine was excited to share some Dimensions CM Roadmap highlights – including a number of significant improvements focused on the user and developer experience, a new plug-in architecture to support additional tools such as Unit test and static analysis with results incorporated into the visual change graph, and files decorated for peer review. Customer participation and feedback was positive, and members are invited to join us in the Special Interest Group that was announced during the VUG.

In 3 weeks we will host Serena xChange15 and Don highlighted a number of track sessions that will both excite and compel users to attend the conference and engage in direct product feedback and validation. We hope to see many of you there, and if not, then at the next quarterly Dimensions CM VUG in May.

In the event you missed the VUG, or would like to reference it in the future, you are invited to view the February Dimensions CM VUG recording.



CM_GraphicresizedOn June 10th I announced Serena Dimensions CM 14 – the best ever, and I am pleased to report that we have now secured a number of successful early adopters, many of whom are live and in production, and attracted a significant number of accounts that are now actively pursuing or planning their implementations and upgrades.

We have seen broad and successful adoption across all regions including Europe, North America, LATAM and Asia Pacific. Reports from our partners, our own Professional Services team and our customers who took advantage of the Free Upgrade Lab, have been overwhelmingly positive. If you are at all hesitating over the upgrade, rest assured that many customers have successfully completed the transition and are now enjoying the many innovations and significant performance improvements delivered in Dimensions CM 14.

Of course, for those who participated in the CM 14 Preview and Beta program, we continue to offer Serena’s greatest gratitude, for you have helped us achieve not only the most innovative release, but the most reviewed, validated and tested. Existing members will shortly hear of more Preview program and Special Interest Group events, as the innovation is set to continue, and we’d love to have you come join us and participate as we collaboratively drive and deliver on our roadmap vision.

We continue to offer the Free Upgrade Lab, which is proving to be an incredibly popular service, and when you receive your full and comprehensive Upgrade Lab report, you will know we are not leaving a stone untouched or a customer left behind in ensuring your successful upgrade and implementation.

We also offer a Ramp Up program, for those customers that wish to take advantage of a free health check, and additional assistance in the planning and execution of a successful upgrade with the very best resources in Serena, including access to the Dimensions R&D team and on-line training videos.

Whether you are on a back release or prior release, we have you covered, and I invite you to contact your local account manager or Serena Support, or simply drop me a line, and we will be very pleased to advise you on the most appropriate service that will result in a smooth and successful Dimensions CM 14 upgrade and implementation.



As the overall owner of the content for our next xChange global user conference, I always remember that the heart of xChange15 is the breakout session content but the soul of xChange is the array of fantastic customer presentations.

I am delighted to announce that, as of today, you can learn more about the xChange Call for Speakers on the xChange website and then submit your ideas for presentations. Selected speakers receive complimentary registration to the conference.

This year we are looking for topics in the following five categories:

  • Explore: your perspective and insight on industry trends and hot topics that could leverage current or future Serena solutions.
  • Develop: how you have used Serena solutions to define and develop software applications, support development teams and deliver quality deliverables. Example products included here are Dimensions CM, Dimensions RM, PVCS and SBM.
  • Deploy: how you have used Serena solutions to automate the release and deployment of applications. Example products included here are Serena Release Manager, Serena Deployment Automation, Dimensions CM and SBM.
  • Automate: how you have used Serena’s SBM platform to improve the efficiency & effectiveness of your IT and line-of-business processes.
  • Mainframe: your opportunity to show how you use Serena Mainframe solutions in your business.

With the exception of the Explore track, submissions for each track should address three main themes:

  1. What was the innovation you were able to achieve using the technology?
  2. How did this change the processes and practices of the team?
  3. How do you measure the improvement you made?

To help you focus the content on the limited time you have, ask yourself this question:

“What is the ONE thing I want the attendees to be able to do after my presentation that will the biggest impact on their use of the solution?”

Sessions last for 50 minutes and are usually 40 minutes of presentation and 10 minutes of questions and answers.

Where possible, we encourage you to include a real time demonstration of the points you are making, and we will have wireless internet access available.

When you submit your idea, make your description as interesting as possible. Remember, we want the very best of the very best for the conference.

If you are selected to speak, we will give you a free pass to xChange2015 (worth $1,895). You will be notified whether or not your proposal has been accepted.

Submit your ideas now! The closing date for submissions is October 17th.

Good luck! I look forward to seeing you in Washington DC in March.